Effective Date: September 18, 2024
Location: Bangalore, India
Welcome to the Cancellation Policy of https://passportagentsinbengaluru.com. This policy outlines the terms and conditions for cancelling services provided by Abhinaya Tours Hub (“we,” “us,” or “our”). By engaging our services, you agree to the terms stated in this policy.
Please read this policy carefully to understand how cancellations are handled and the conditions under which they are considered valid. If you do not agree with these terms, please refrain from using our services.
1. General Cancellation Terms
- All cancellation requests must be submitted to the Accounts and Billing Department of Abhinaya Tours Hub using the contact methods specified in this policy.
- We strongly advise that you thoroughly review all terms and conditions related to the services you intend to cancel to understand the implications and potential charges.
- The company will not be responsible in any way for damages to the clients resulting from cancellation or inability to fulfill the services requested.
2. Cancellation Request Process
To ensure a smooth cancellation process, please adhere to the following procedure:
a. Submission of Cancellation Requests
All cancellation requests must be submitted to the Accounts and Billing Department using one of the following methods:
- Email: Send your cancellation request to [email protected].
- Fax: You may fax your cancellation request to our Accounts and Billing Department.
- Direct Mail: Send your cancellation request to our office address:
Abhinaya Tours Hub, [Your Address], Bangalore, Karnataka, India. - Phone: Call our Accounts and Billing Department at [Your Phone Number] to submit your cancellation request.
Your cancellation request will not be considered valid unless and until you receive confirmation from our Accounts or Billing Department. The confirmation email or reference number provided by the Accounts Department will serve as proof of the cancellation of the service.
b. Confirmation of Cancellation
- Upon receipt of your cancellation request, we will verify the details and confirm your cancellation within 7 business days. A confirmation email or reference number will be sent to you by our Accounts and Billing Department to officially acknowledge your cancellation.
- The date and time of the confirmation will be considered the effective cancellation date.
3. Conditions for Cancellation
- Service-Specific Policies: Some services offered by Abhinaya Tours Hub may have specific cancellation policies. Please refer to the individual terms related to each service before making a cancellation request.
- Processing Time: We require a minimum of 7 business days to process your cancellation request after confirmation.
- Service Commencement: If the service has already commenced or is in progress at the time of the cancellation request, the cancellation may not be possible, or additional charges may apply. In such cases, the decision of the Accounts and Billing Department shall be final.
4. Refund Policy for Cancellations
- No Guaranteed Refunds: Submission of a cancellation request does not guarantee a refund. Refunds, if applicable, will be evaluated based on the specific terms associated with the service and will be processed at the sole discretion of Abhinaya Tours Hub.
- Non-Refundable Services: Certain services, once commenced, are non-refundable. This includes, but is not limited to, passport application processing, visa facilitation, tour bookings, and document verification.
- Refund Processing: If a refund is approved, it will be processed within 14 business days from the date of cancellation confirmation. The refund amount will be credited using the original payment method or any other method at our discretion.
5. Non-Cancellable Services
Some services provided by Abhinaya Tours Hub are non-cancellable due to the nature of their processing. These may include, but are not limited to:
- Passport application services once submitted to government authorities.
- Visa facilitation services after submission to the respective consulate or embassy.
- Government licensing and registration services once filed.
- Tour packages within 30 days of the scheduled departure date.
6. Changes to Services
- If you wish to change your booking or modify the service details, you must submit a request to the Accounts and Billing Department using the same methods mentioned above.
- Changes to services are subject to availability, approval, and additional charges. Changes cannot be processed as cancellations and do not guarantee eligibility for a refund.
7. Limitation of Liability
- Abhinaya Tours Hub will not be responsible for any damages, loss, or inconvenience arising from cancellations, delays, or inability to fulfill the requested services due to unforeseen circumstances, including but not limited to government regulations, natural disasters, technical issues, or third-party service provider failures.
- The decision of the Accounts and Billing Department regarding cancellations, changes, and refunds shall be final and binding.
8. Contact Information for Cancellations
To submit a cancellation request, please use one of the following methods:
- Email: [email protected]
- Fax: [Your Fax Number]
- Direct Mail: Abhinaya Tours Hub, [Your Address], Bangalore, Karnataka, India
- Phone: [Your Phone Number]
If you have any questions regarding the cancellation policy or the status of your cancellation request, please contact our Accounts and Billing Department using the contact details above.
9. Changes to This Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the revised policy. We encourage you to review this policy periodically for updates.
By using our website and services, you acknowledge that you have read, understood, and agree to this Cancellation Policy. If you do not agree with the terms outlined in this policy, please refrain from using our services.