Effective Date: September 18, 2024
Location: Bangalore, India
Welcome to the Refund Policy of https://passportagentsinbengaluru.com. This policy outlines the terms and conditions under which refunds are processed by Abhinaya Tours Hub (“we,” “us,” or “our”). By engaging our services, you acknowledge and agree to this Refund Policy.
Please read this policy carefully to understand how refunds are managed and the conditions under which they may be issued. If you do not agree with these terms, please refrain from using our services.
1. General Refund Policy
Abhinaya Tours Hub offers a variety of services, and we follow different refund policies for each service. We advise you to refer to the individual service agreements for specific refund policies applicable to the service you have availed of.
- No Guaranteed Refunds: Abhinaya Tours Hub does not guarantee any refunds for the cancellation of services. Refunds, if applicable, will be processed strictly in accordance with the individual service agreements signed between the client and Abhinaya Tours Hub.
- Non-Responsibility Clause: The company will not be responsible in any way for damages of the clients arising from the use of our services, delays, or inability to obtain a refund.
2. Service-Specific Refund Policies
Each service offered by Abhinaya Tours Hub is governed by its own set of terms and conditions regarding refunds. Please review the relevant service agreement before requesting a refund. The terms of the individual service agreement will take precedence over this Refund Policy.
a. Passport and Government Services
Refunds for passport processing, PAN card applications, licensing, and registration services will not be issued once the application has been submitted to the relevant government authority. These services involve non-recoverable fees and are subject to the processes of the government agencies involved.
b. Tour Packages (National & International)
- Tour package bookings are subject to specific refund policies as outlined in the service agreement signed at the time of booking. Refunds may be limited or not available, depending on factors such as the booking timeline, third-party vendor policies (hotels, airlines, transport), and other logistical considerations.
- Non-Refundable Deposits: Deposits paid for national or international tour packages are non-refundable.
c. Advertising Services
Newspaper and media advertising services involve non-recoverable costs and do not qualify for refunds once the advertisement request has been processed and submitted for publication.
d. Consultancy and Advisory Services
Fees for consultancy services, including tax advisory, company registration, licensing, and other administrative services, are non-refundable once the service has commenced.
3. Non-Refundable Charges
Certain charges and fees are non-refundable, regardless of the nature or status of the service:
- Transaction Fees: Any transaction fees incurred during payment processing are non-refundable.
- Funds Spent on Third-Party Services: Refunds will not be provided for funds spent on third-party services, such as search engine fees, government fees, advertising costs, or other expenses related to the completion of the service.
- Services Already Delivered: No refund will be issued for services that have already been fully or partially delivered, including any miscellaneous charges incurred during the delivery of the service.
- Administrative Fees: Any administrative, consultation, or processing fees that are incurred during the provision of our services are non-refundable.
4. Refund Request Process
To request a refund, you must contact our Accounts and Billing Department through one of the following methods:
- Email: Send your refund request to [email protected].
- Direct Mail: Write to us at our office address:
Abhinaya Tours Hub, [Your Address], Bangalore, Karnataka, India. - Phone: Call our Accounts and Billing Department at [Your Phone Number].
Your refund request will only be considered valid if it complies with the terms outlined in the specific service agreement. We will evaluate each request on a case-by-case basis, and a final decision will be made in accordance with our policy.
5. Refund Processing Time
- If a refund is approved, it will be processed within 14 business days from the date of approval.
- Refunds will be issued via the original payment method or another method at our discretion.
- Please note that delays in refund processing may occur due to banking procedures or third-party payment gateways, for which we are not responsible.
6. Agreement-Based Refunds
Abhinaya Tours Hub will act solely on the basis of the agreement signed between the client and our company at the time the service was requested. The refund terms specified in the individual agreement will supersede the general terms of this Refund Policy.
- Client Responsibility: It is the client’s responsibility to thoroughly read and understand the terms of the service agreement before initiating any service. By signing the agreement, you acknowledge that you have read, understood, and agreed to the terms, including those pertaining to refunds.
7. Modification of Refund Policy
We reserve the right to update, modify, or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the changes to the Refund Policy indicates your acceptance of the revised policy. We recommend that you review this policy periodically for any updates.
8. Limitation of Liability
- No Liability for Damages: Abhinaya Tours Hub will not be responsible for any damages, losses, or inconveniences caused by or arising from the use of our services or the inability to obtain a refund.
- Final Decision: The decision made by the Accounts and Billing Department regarding refund requests shall be final and binding.
9. Contact Information for Refunds
If you have any questions or need clarification regarding this Refund Policy, please contact our Accounts and Billing Department:
- Email: [email protected]
By using our website and services, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with these terms, please refrain from using our services.